Return & Refund Policy

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PLEASE BE AWARE THAT WE DO NOT ISSUE REFUND (EVEN IF AN ITEM IS OUT OF STOCK). IF YOU WOULD LIKE TO CANCEL OR RETURN AN ITEM, ONLY A STORE CREDIT WILL BE ISSUED. NO REFUNDS & NO EXCEPTIONS! 

 

 

[THIS SECTION IS FOR HAIR ONLY]

*ALL SALE ITEMS ARE FINAL INCLUDING PROMO CODES*

We offer a 7 day return policy for all items that don't meet the customer satisfaction in terms of quality. We cannot accept the item back if it has been used, worn, tampered with, distorted, wet, out of pattern ect. The hair must be in exact same condition "new" and bundle in tact in order to return. Simply email us (sales@luxurykhator.com) within the first 5 days in order to qualify for return.  Bundles are not accepted under any condItion after 7 days. Please understand we must have the hair back within 7 days of the time you received it.

Also, we will allow the customer to exchange the hair 1 time if they do not like the pattern, length, or changed their mind as to the type of hair they wanted. In order to accept the hair back it MUST be in the same condition as it was when we sent it to them. The original packaging or hair contents (hair extensions or products) must not show signs of use or tampering.  For example, if you finger through the hair we cannot accept it back. The bundles must not be unraveled or tampered with. It must be in the exact,  new condition as in which we sent it. The customer will pay for shipping to us and return to them on items they choose to exchange. Although very rare situations will the customer have a faulty bundle but in this case if it is proven that the bundle is faulty we will pay for shipping.

We do not have a refund policy. We only offer store credit.  

 

 

 

 

[THIS SECTION IS FOR ALL OTHER ITEMS (EXCLUDES HAIR)]

*ALL SALE ITEMS ARE FINAL INCLUDING PROMO CODES*

 

We no longer issue refunds, only store credit.

 

Our policy lasts 14 days AFTER DELIVERY.  If 14 days have gone by since delivery, unfortunately we can’t offer you a store credit or exchange.

 

To be eligible for a return/ store credit, the item you ordered must still be in good condition. We require all items to be THOROUGHLY inspected before giving store credit. If the product shows wear and tear, unfortunately a store credit cannot be issued.

Email  sales@luxurykhator.com to request a return label.

You will be responsible for paying for your own shipping costs for returning your item if you are located outside of the USA. Shipping costs is refundable by store credit. Please email sales@luxurykhator.com for store credit. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is in good condition, then your refund will be processed, and a store credit will be emailed to you.

 

 

-Sale items

Only regular priced items may be returned for store credit. Unfortunately sale items cannot be returned.

ALL SALE ITEMS ARE FINAL INCLUDING PROMO CODES.

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