Return & Refund Policy

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 *PLEASE TRY TO SETTLE ANY ISSUES WITH LUXURY KHA'TOR BEFORE CONTACTING YOUR BANK. FILING A DISPUTE WITH YOUR BANK WILL RESULT IN CUSTOMER TERMINATION. WE WILL NO LONGER DO BUSINESS WITH YOU.* 

 

*ALL SALE ITEMS (NOT INCLUDING DISCOUNT CODES), UNDERWARE, SWIMSUITS, FACE MASKS & BODYSUITS ARE FINAL*

LOST/ UNCLAIMED PACKAGES

If your order is shipped and the tracking information states that your package was delivered and you have not received it or claim it, you must contact United States Postal Service (1-800-275-8777) directly to track down your package. Luxury Khator, LLC is not liable for packages that are lost/stolen/delayed by the carrier or any packages unclaimed/not signed for by the customer.

Luxury Kha'tor will ship to the address listed in the order confirmation. Any packages returned due to not being claimed/not signed for or due to wrong/incorrect address will be re-shipped at the cost of purchaser. 

If your order has been unclaimed/not signed for, you have 14 days after being notified by Luxury Kha'tor via email, to have it reshipped. If 14 days have passed, you will receive store credit via e-gift card (this will NOT include shipping cost).

 

 

[THIS SECTION IS FOR HAIR ONLY]

*ALL SALE ITEMS ARE FINAL NOT INCLUDING PROMO CODES*

We offer a 7 day return policy for all items that don't meet the customer satisfaction in terms of quality. We cannot accept the item back if it has been used, worn, tampered with, distorted, wet, out of pattern ect. The hair must be in exact same condition "new" and bundle in tact in order to return. Simply email us (sales@luxurykhator.com) within the first 5 days in order to qualify for return.  Bundles are not accepted under any condItion after 7 days. Please understand we must have the hair back within 7 days of the time you received it.

Also, we will allow the customer to exchange the hair 1 time if they do not like the pattern, length, or changed their mind as to the type of hair they wanted. In order to accept the hair back it MUST be in the same condition as it was when we sent it to them. The original packaging or hair contents (hair extensions or products) must not show signs of use or tampering.  For example, if you finger through the hair we cannot accept it back. The bundles must not be unraveled or tampered with. It must be in the exact,  new condition as in which we sent it. The customer will pay for shipping to us and return to them on items they choose to exchange. Although very rare situations will the customer have a faulty bundle but in this case if it is proven that the bundle is faulty we will pay for shipping.

We do not have a refund policy. We only offer store credit.  

CLICK HERE TO START YOUR RETURN!

 

 

[THIS SECTION IS FOR ALL OTHER ITEMS (EXCLUDES HAIR)]

 

*ALL SALE ITEMS (NOT INCLUDING DISCOUNT CODES), UNDERWARE, SWIMSUITS, FACE MASKS & BODYSUITS ARE FINAL*

We no longer issue refunds for returned items, only store credit.

 

Our policy lasts 14 days AFTER DELIVERY.  If 14 days have gone by since delivery, unfortunately we can’t offer you a store credit or exchange.

 

To be eligible for a return/ store credit, the item you ordered must still be in good condition. We require all items to be THOROUGHLY inspected before giving store credit. If the product shows wear and tear, unfortunately a store credit cannot be issued.

You will be responsible for paying for your own shipping costs. The cost of shipping will not be credited.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is in good condition, then your refund will be processed, and a store credit will be emailed to you.

CLICK HERE TO START YOUR RETURN!